```
Refund & Return Policy
30-Day Return Policy
✅ 30-Day Returns
✅ $0.00 Restocking Fees
📦 Return by Mail
💳 Secure Refunds
1. Overview
At Jersey Teams World, operated by RETAIL AVENUE LTD, we want you to be satisfied with your purchase.
Our standard return policy allows eligible customers to request a return within 30 days of delivery.
This 30-day policy is in addition to any statutory consumer rights that may apply to your purchase. Nothing in this policy limits or excludes rights that cannot legally be limited or excluded.
Important: Some products may have specific return conditions or exceptions. Please read the sections below before sending an item back.
2. Eligibility for Returns
To be eligible for a return under our 30-day commercial return policy, items should generally be:
- Returned within 30 days of delivery.
- Unused and unworn, except where inspection is reasonably necessary to determine the nature, characteristics, or functionality of the item.
- In their original condition, where reasonably applicable.
- Returned with original packaging, labels, or tags where reasonably applicable.
We may refuse a voluntary return where the item has been used or damaged beyond what is reasonably necessary to inspect and assess the goods. This does not affect your statutory rights regarding faulty, defective, misdescribed, or incorrectly supplied goods.
3. Customized Items
Jerseys or other products personalized with a customer's requested name, number, patch, or other customization may not be eligible for cancellation or return under our voluntary 30-day return policy once production has started.
This exclusion does not affect your statutory rights where customized goods are faulty, defective, misdescribed, or otherwise do not conform to the contract.
4. Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. If you receive an item that is damaged, defective, faulty, materially different from the product described, or the wrong item, contact us as soon as possible at support@jerseyteamsworld.com.
Please provide your order number and, where possible, clear photographs showing the problem. We will review the issue and provide appropriate instructions for return, replacement, repair, or refund in accordance with applicable consumer rights.
Where an item is returned because it is faulty, damaged, incorrect, or otherwise our responsibility, we will provide appropriate instructions regarding return shipping.
5. How to Request a Return
All returns are handled by mail. Please do not send a return to any other address without receiving instructions from our customer support team.
To request a return:
- Email support@jerseyteamsworld.com with your order number.
- Tell us which item you wish to return and the reason for the return.
- Our support team will review your request and provide return instructions.
- Package the item securely to help prevent damage during transit.
- Mail the package to the official return address provided below.
- Keep your postal receipt and tracking information until the return has been completed.
We recommend using a tracked postal service for returns because we cannot be responsible for a parcel that is lost in transit when the customer is responsible for the return shipment.
6. Official Return Address
Unless our support team provides different written instructions for a specific order, eligible returns should be mailed to:
RETAIL AVENUE LTD
340 Audley Range
Blackburn
Lancashire
BB1 1UB
United Kingdom
Return Method: By mail only.
7. Return Shipping Costs
For voluntary returns made under our 30-day commercial return policy, the customer is responsible for the cost of return shipping. Original shipping charges are non-refundable where permitted by applicable law.
If the item is faulty, damaged, incorrect, or otherwise does not conform to the contract, please contact us before returning it so we can provide appropriate return instructions.
Restocking Fee: We do not charge a restocking fee. The restocking fee is $0.00.
8. Refund Process
Once your returned item has been received, we will inspect it and notify you whether the return has been approved.
Approved refunds are normally processed within 5 business days after the return has been approved and will be issued to the original payment method, unless otherwise agreed or required by applicable law.
Your bank or payment provider may require additional time to display the refund in your account.
Where a refund is required under applicable consumer law, we will process it in accordance with those legal requirements.
9. Order Cancellations
If you wish to cancel an order before it has entered production or fulfillment, contact us as soon as possible at support@jerseyteamsworld.com.
We will make reasonable efforts to stop an order before fulfillment begins. However, an order that has already entered production, fulfillment, or shipping may not be cancellable under our voluntary cancellation policy.
This does not affect any statutory cancellation rights that apply to your purchase.
10. Statutory Consumer Rights
If you are a consumer, you may have statutory rights under applicable consumer protection law, including rights relating to faulty, defective, misdescribed, or incorrectly supplied goods and, for qualifying online purchases, statutory cancellation rights.
Our 30-day commercial return policy does not remove or restrict any mandatory statutory rights.
11. Contact Us
If you have questions about a return, refund, exchange, cancellation, or damaged item, please contact:
Jersey Teams World
Operated by RETAIL AVENUE LTD
Company No. 17343264
Email: support@jerseyteamsworld.com
Business Address:
RETAIL AVENUE LTD
340 Audley Range
Blackburn
Lancashire
BB1 1UB
United Kingdom
Business Hours: Monday – Friday, 9:00 AM – 5:30 PM (GMT)
```
