Shipping Info

1. Shipping Overview

Jersey Teams World is operated by RETAIL AVENUE LTD. We offer shipping to customers in multiple countries and aim to provide reliable and trackable delivery for every order.

Shipping availability, delivery times, and applicable shipping charges are shown at checkout based on the customer's delivery destination and the products ordered.

2. Order Processing

Orders are normally processed within 1–2 business days after payment has been successfully received.

Processing time is the time required to prepare your order before it is handed to the shipping carrier.

Orders placed on weekends or public holidays may begin processing on the next business day.

3. Estimated Delivery Times

The following are estimated delivery times after an order has been processed and dispatched. Actual delivery times may vary depending on the destination, carrier, customs processing, weather, holidays, and other circumstances outside our control.

These delivery estimates are not guaranteed delivery dates. If a shipment is delayed, we will make reasonable efforts to assist customers with tracking and delivery information.

4. Shipping Tracking

Where tracking is available, customers will receive a tracking number by email after the order has been dispatched and the tracking information has been provided by the carrier.

Tracking information may take some time to become active after the carrier receives and scans the shipment.

5. Shipping Destinations

We ship to many international destinations. Available destinations may vary depending on the product and applicable shipping restrictions.

If we are unable to ship an order to a particular destination, this will be indicated during checkout or communicated to the customer.

6. Customs, Duties & Taxes

International orders may be subject to customs procedures, import duties, VAT, taxes, or other charges imposed by the destination country.

Responsibility for these charges depends on the destination country, applicable law, the value of the shipment, and the shipping arrangement used for the order.

Customers are responsible for any customs duties, import taxes, or other charges that are not included in the price or specifically stated as included at checkout.

Customs authorities may also delay a shipment while processing an international package. Such delays are outside our control.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

If an incorrect or incomplete address is provided and the shipment cannot be delivered, please contact us as soon as possible at support@jerseyteamsworld.com.

8. Lost, Delayed, or Damaged Shipments

If your order appears to be delayed, lost, or damaged during delivery, please contact us at support@jerseyteamsworld.com with your order number and tracking information.

We will review the shipment information and work with the applicable carrier or fulfillment partner where appropriate.

If an item arrives damaged, please provide photographs of the package and product so that we can investigate the issue and determine the appropriate resolution.

9. Delivery Issues

If tracking shows that a package has been delivered but you have not received it, please first check with household members, neighbors, building reception, or the carrier where appropriate.

If you still cannot locate the package, contact us at support@jerseyteamsworld.com so we can assist with the available tracking and delivery information.

10. Shipping Costs

Standard shipping is FREE for eligible orders.

If a particular product, destination, or shipping service has different charges, the applicable shipping cost will be displayed at checkout before the order is completed.

11. Contact Information

Business Hours: Monday – Friday, 9:00 AM – 5:30 PM (GMT)