Frequently Asked Questions
Ordering & Payment
Q: What payment methods do you accept?
A: We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, and other secure payment options.
Q: Can I cancel or change my order after placing it?
A: Yes, you can cancel or modify your order within 12 hours of purchase. Please contact our support team immediately to request changes.
Shipping & Delivery
Q: Do you offer worldwide shipping?
A: Yes! We ship to most countries worldwide with free shipping from our warehouses in London, New York, and Casablanca.
Q: How long does delivery take?
A: Delivery times vary by location but typically take 5-10 business days. You will receive a tracking number to monitor your shipment.
Q: Can I track my order?
A: Absolutely! Use the tracking number provided in your confirmation email or visit our “Track Your Order” page with your order details.
Product Authenticity & Quality
Q: Are the jerseys 100% authentic?
A: Yes. We guarantee all our jerseys are 100% authentic, officially licensed products sourced from Fanatics, Nike, Adidas, Puma, and official team suppliers.
Q: How can I verify the authenticity of my jersey?
A: All jerseys come with original tags, labels, and official packaging. You can contact our support for additional verification if needed.
Sizing & Fit
Q: How do I know which size to order?
A: Please refer to our detailed Size Guide page with measurements for men, women, youth, and kids to find your perfect fit.
Q: Are the jerseys true to size?
A: Yes, our jerseys follow official sizing standards from the manufacturers.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery if the jersey is unworn, unwashed, and in original condition with tags attached.
Q: How do I initiate a return?
A: Contact our support team with your order number and reason for return. We’ll guide you through the process.
Q: Do you offer refunds or exchanges?
A: Yes, we offer full refunds or exchanges for eligible returns.
Orders & Customer Support
Q: I haven’t received my order confirmation. What should I do?
A: Check your spam or junk folder. If you still can’t find it, contact our support team with your order details.
Q: How can I contact customer service?
A: You can reach us by email at support@jerseyteamsworld.com, phone at +44 20 6473 8797
, or via live chat available 9 AM – 9 PM GMT.
Miscellaneous
Q: Do you sell replica or counterfeit jerseys?
A: No. We only sell 100% authentic, officially licensed jerseys. We strictly do not deal in replicas or counterfeit merchandise.
Q: Can I buy customized jerseys (with names and numbers)?
A: Currently, we do not offer customization services. All jerseys are sold as official team versions only.
Q: Are your jerseys suitable as collectibles?
A: Yes, since all our products are authentic and officially licensed, they are perfect for collectors and fans alike.
Shipping
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 2-4 business days to arrive. Overseas deliveries can take anywhere from 10-15 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.